Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how your personal and medical information is collected, used, and safeguarded across the Dovo Metabolic Care digital ecosystem. The technology platform, data infrastructure, and intellectual property are owned and operated by Dovo Health Inc., a Delaware corporation. The physical logistics, local pharmacy fulfillment, and clinical coordination within Nigeria are operated by its wholly-owned subsidiary, Dovo Health Nigeria Ltd. (collectively referred to as Dovo Health, we, us, or our).

By accessing our services, you consent to the data practices described in this policy. We strictly adhere to the Nigeria Data Protection Act (NDPA), the African Union's Malabo Convention, and other applicable global data protection frameworks.

1. Information We Collect

To provide you with our integrated metabolic care program and pan-African cold-chain delivery services, we must collect specific categories of information:

  • Personal Identification Information: Your full name, date of birth, email address, physical delivery address, and phone number.
  • Sensitive Health Data: Information necessary for clinical care, including medical history, current weight, cardiometabolic diagnoses, continuous glucose monitor readings, prescribed medications (such as GLP-1 therapeutics), and consultation notes from our telehealth specialists.
  • Lifestyle Tracking Data: Information you input into the Dovo mobile application, including your Daily Ring progress, dietary habits, and exercise logs.
  • Financial Information: We do not store your full credit card details on our servers. All payment processing is handled securely by localized, third-party payment gateways like Paystack.
  • Device and Usage Data: Information about how you interact with our application, including IP addresses, device types, and usage timestamps.

2. How We Use Your Information

We use your data exclusively to deliver, improve, and scale your healthcare experience:

  • To facilitate secure telehealth video consultations between you and licensed clinical specialists.
  • To verify, fulfill, and track the cold-chain delivery of your sensitive biologics directly to your doorstep via Dovo Health Nigeria Ltd.
  • To power the predictive UI and gamified tracking features in your mobile app.
  • To send you vital SMS notifications regarding delivery tracking, appointment reminders, and medication adherence.
  • To comply with legal and regulatory obligations regarding pharmaceutical dispensing and patient care in your specific country of residence.

3. How We Share Your Information

We never sell your personal or health data. We only share your information with trusted partners bound by strict confidentiality agreements:

  • Clinical Partners: Licensed physicians and pharmacists within the Dovo network who require your health data to prescribe and dispense care safely.
  • Infrastructure Providers: Secure backend-as-a-service platforms, video routing tools, and secure SMS gateways utilized by Dovo Health Inc.
  • Logistics Partners: We share your name, phone number, and physical address with our specialized cold-chain delivery fleet managed by Dovo Health Nigeria Ltd. They do not receive access to your medical diagnosis.
  • Legal and Regulatory Authorities: We may disclose information if required by law to national health ministries, regional pharmacy boards, or data protection commissions.

4. Data Storage and Security

We employ enterprise-grade security measures. Your information is stored in secure, encrypted relational databases utilizing strict Row Level Security. We utilize industry-standard encryption for data at rest and data in transit.

5. Your Pan-African Data Privacy Rights

Under applicable regional data protection laws, you hold significant rights over your personal data:

  • The Right to Access: You may request a copy of the personal and medical data we hold about you.
  • The Right to Rectification: You may request that we correct any inaccurate or incomplete health records.
  • The Right to Erasure: You may request the deletion of your personal data, subject to local medical record retention laws.
  • The Right to Data Portability: You may request that we transfer your medical data to another healthcare provider in a machine-readable format.

The Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time.

6. International and Cross-Border Data Transfers

Because Dovo Health Inc. provides the cloud infrastructure and Dovo Health Nigeria Ltd. provides local operations, your data will be transferred between Nigeria and secure global cloud servers. We ensure that all cross-border data transfers comply with the highest regional standards and utilize adequate legal safeguards to ensure your privacy is never compromised.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us at:

Email: contact@dovohealth.com
Mailing Address: 251 Little Falls Drive, Wilmington, New Castle County, Delaware. 19808.